
Select the Use button to add a tag to the body of your email. You may also use tags in the subject of your email by copying and pasting them directly in.
| {FIRST_NAME} | Adds the recipients First Name. | Use |
| {LAST_NAME} | Adds the recipients Last Name. | Use |
| {COMPANY_NAME} | Adds the Company Name. | Use |
| {PORTAL_NAME} | Adds the application portals name. | Use |
| {MEMBER_NAME} | Adds the Recipients Membership name. | Use |
| {SIGNATURE_OPT_IN} | Adds the Opt-in link. | Use |
| {SIGNATURE_OPT_OUT} | Add the opt-out link. | Use |
| %signature% | Adds your preferred signature block. | Use |
| {Event_Start_Date} | Adds the Event's Start Date.(Events Only) | Use |
| {Event_End_Date} | Adds the Event's End Date.(Events Only) | Use |
| {Event_Name} | Adds the Event's Name.(Events Only) | Use |
| {Event_Description} | Adds the Event's Description.(Events Only) | Use |
| {Online_Training_Description} | Adds the Online Training Description.(Online Training Only) | Use |
| {Event_Specific_Dates} | Adds the Event's specific dates.(Events Only) | Use |
| {member_number} | Adds the Membership Number. | Use |
| {MemberSince} | Adds the Member Since Date. | Use |
| {CONTACTEMAIL} | Adds the organization email address used as the "From" address for other membership-related emails (e.g., new member welcome emails). Manage email addresses here. | Use |
| {EVENT_CREDITS} | Adds the Event's Credits.(Events Only) | Use |
| {CERTIFICATE_NUMBER} | Adds the Contact's Certificate Number | Use |
| {EVENTLOCATION} | Adds the Event's Location. | Use |
| {TOTALEVENTCREDITS} | The total number of credits that the contact has earned through the event tickets and workshops. | Use |
| {ASAPPEARSONBADGE} | Display the text of as appears field in the event setup. | Use |
| {contact_organization} | Displays the organization name of the contact. | Use |
| {RENEWALDATE} | Adds the Member Renewal Date in (yyyy-mm-dd). | Use |
| {MEMBERSHIP_YEAR} | Adds the Member's Membership Year | Use |
| {RENEWALDATE_MM-DD-YYYY} | Adds the Member Renewal Date in (mm-dd-yyyy). | Use |
| {LMS_CREDIT} | The number of credits the LMS course is worth for Continuing Education | Use |
| {COLLECTION_PERIOD_END-DATE_YYYY_MM_DD} | The end date of the CE collection period end date | Use |
| {LMS_COURSE_COMPLETION_DATE} | The completion date of the LMS course | Use |
| {INCEPTION_DATE} | Adds the Member Inception Date in (yyyy-mm-dd). | Use |
| {EVENT_END-DATE_MONTH_YYYY} | Adds Event End Date in Full Month Name and Year Format.(Events Only) | Use |
| {EVENT_END-DATE_MONTH_YYYY_ADD3} | Adds Event End Date in Full Month Name and Year Format Plus 3 Years.(Events Only) | Use |
| {WORKSHOP_NAME} | Adds the workshop name (if applicable) | Use |
| {WORKSHOP_DESCRIPTION} | Adds the workshop description (if applicable) | Use |
| {WORKSHOP_CREDITS} | Adds the workshop credit for related workshop (if applicable) | Use |
| {TOTALWORKSHOPCREDITS} | Adds the sum of all workshop credits for related event (if applicable) | Use |
| {Event_Start_Date_DD-MM-YYYY} | Adds the Event's Start Date in (dd-mm-yyyy).(Events Only) | Use |
| {Event_End_Date_DD-MM-YYYY} | Adds the Event's End Date in (dd-mm-yyyy).(Events Only) | Use |
| {RENEWALDATE_DD-MM-YYYY} | Adds the Member Renewal Date in (dd-mm-yyyy). | Use |
| {RENEWAL_DATE_MONTH_DD_YYYY} | Adds the Member Renewal Date in (Month Dth, yyyy). | Use |
| {INCEPTIONDATE_DD-MM-YYYY} | Adds the Member Inception Date in (dd-mm-yyyy). | Use |
| {TODAYSDATE} | Adds the current date. | Use |
| {TODAYSYEAR} | Adds the current year. | Use |
| {QR_CODE} | Adds the QR Code for their contactID, name, and emailAddress | Use |
| {WORKSHOP_DATE} | The date of the workshop (if applicable). | Use |
| {WORKSHOP_START_TIME} | The start time of the workshop (if applicable). | Use |
| {WORKSHOP_END_TIME} | The end time of the workshop (if applicable). | Use |
| {MEMBEREMAIL} | Adds the Member's Email Address. | Use |
| {INCEPTIONDATE_DD_MONTH_YYYY} | Adds the Member Inception Date in (Day Month Year). - eg. 27 October 2025 | Use |
| {RENEWAL_DATE_DD_MONTH_YYYY} | Adds the Member Renewal Date in (Day Month Year). - eg. 27 October 2025 | Use |
| {Event_Start_Date_MM-DD-YYYY} | Adds the Event's Start Date in (mm-dd-yyyy).(Events Only) | Use |
| {Event_End_Date_MM-DD-YYYY} | Adds the Event's End Date in (mm-dd-yyyy).(Events Only) | Use |
Point Defiance AAZK Chapter welcomes you to Tacoma to enjoy the 51st annual AAZK National Conference. We are pleased to offer many unique opportunities from learning in Professional Certificate Courses to experiencing the beauty of the Pacific Northwest on Zoo Day with visits to both Northwest Trek Wildlife Park and Point Defiance Zoo & Aquarium.
This course occurs from 1:00pm-3:00pm, 3:30pm-5:30pm on Monday, Tuesday, and Thursday. Professional certificates are awarded to individuals who attend all 12 hours of the course and pass a written test issued at the conclusion of the course. Attendees of an AAZK Professional Certificate Course (PCC) will not be able to sign up for other workshops. In the event that your desired course reaches capacity, you will be notified and added to a waitlist.
The Point Defiance Zoo & Aquarium maintains a diverse collection of marine mammals. During this course, we intend to highlight our strengths and pass along advanced husbandry practices which we hope will benefit marine mammal collections around the country.
Course attendees will leave with a better understanding of marine mammal husbandry of pinnipeds, polar bears, and sea otters, their environmental needs, and how to maintain and document animal wellbeing, training and enrichment.
This course occurs from 1:00pm-3:00pm, 3:30pm-5:30pm on Monday, Tuesday, and Thursday. Professional certificates are awarded to individuals who attend all 12 hours of the course and pass a written test issued at the conclusion of the course. Attendees of an AAZK Professional Certificate Course (PCC) will not be able to sign up for other workshops. In the event that your desired course reaches capacity, you will be notified and added to a waitlist.
The Point Defiance Zoo & Aquarium maintains a diverse collection of aquatic marine invertebrates including temperate cold-water species from the Pacific Northwest as well as subtropical species from the Indo-Pacific Ocean. During this course, we intend to highlight best husbandry practices which we hope will benefit marine invertebrate collections around the country. Course attendees will leave with a better understanding of marine invertebrate husbandry across common taxonomic groups, their environmental needs, and how to maintain and document animal wellbeing and enrichment.
This course occurs from 1:00pm-3:00pm, 3:30pm-5:30pm on Monday, Tuesday, and Thursday. Professional certificates are awarded to individuals who attend all 12 hours of the course and pass a written test issued at the conclusion of the course. Attendees of an AAZK Professional Certificate Course (PCC) will not be able to sign up for other workshops. In the event that your desired course reaches capacity, you will be notified and added to a waitlist.
Staff from Point Defiance Zoo & Aquarium and Northwest Trek Wildlife Park will familiarize participants with the concept of empathy for wildlife, empathy best practices, and assessment techniques. Between 2015 and 2017, Woodland Park Zoo, Seattle Aquarium, and Point Defiance Zoo & Aquarium collaborated to define empathy for wildlife and develop tools necessary to measure it. From that work grew the Advancing Conservation through Empathy for Wildlife Network. As members of the network, Point Defiance Zoo & Aquarium and Northwest Trek Wildlife Park share best practices, assessment tools, and learning opportunities with affiliated institutions in the United States and abroad.
Through this course, participants will identify ways in which empathy practices can support their institutional missions and will learn how they can incorporate empathy into their own programming and mission-based work.
This Limited Workshop takes place on Monday, September 14th from 1:00pm-3:00pm in Venice 4 at Hotel Murano. Attendees may only register for a maximum of two (2) limited workshops (60 participant workshop).
Presented by: Miguel Angel Rodriguez Andrade and M.C. Alejandra Galvez Gutierrez of Parque Zoologico Benito Juarez
The management of the Mexican axolotl (Ambystoma mexicanum), a critically endangered species, is often hampered by a lack of standardized health protocols. This hands-on workshop introduces the ROMA Project (Optimized Recovery of Analysis Samples), a validated system that empowers keepers to "take the reins" of the diagnosis and management of this species. Participants will be immersed in the results of our study, where the application of this protocol in 4 specimens revealed a 100% prevalence of dehydration and hypoglycemia, and a 75% rate of subclinical parasitosis. Through interactive stations,
attendees will learn the minimally invasive ROMA protocol for sedation and blood sampling, practice interpreting real anonymized hematological and biochemical data, and develop a corrective action plan based on specific findings. The workshop focuses on immediately applicable tools, including the correlation between water quality and clinical outcomes, and how to use this data for proactive decision-making and the continuous improvement of animal welfare.
This Limited Workshop takes place on Monday, September 14th from 3:30pm-5:30pm in Venice 4 at Hotel Murano. Attendees may only register for a maximum of two (2) limited workshops (60 participant workshop).
Presented by: Jess Sorrentino of Cheetah Conservation Fund
As the leading organization in the conservation of, education about, and research on cheetahs, Cheetah Conservation Fund has over 35 years of experience in developing successful conservation strategies to ensure the future in the wild of this highly endangered cat. Cheetahs are considered one of the oldest big cat species with fossil records dating back over four million years. After surviving intense genetic bottlenecks, multiple species-destroying diseases, popularity as pets and hunting companions, and intense habitat loss, cheetahs are making a comeback through a holistic approach to conservation implemented by organizations working throughout their range. Using the extensive in situ experience with cheetahs, this workshop provides a model applicable to the successful conservation of all the
world’s big cat species. In this class, students will learn about the natural history of cheetahs, their behaviors, holistic conservation strategies, and more. Hosted and conducted by CCF, the class incorporates other presenters working in cheetah range countries such as Action for Cheetahs in Kenya and Cheetah Outreach. At the conclusion of the workshop, students will have a wealth of knowledge about a successful conservation model applicable to all big cats, cheetah natural history and conservation, and the importance of collaboration.
Participants will have an exclusive opportunity to take the “Certified Cheetah Interpreter” test on the CCF website via a link sent following the class. Passing the test makes participants eligible to receive a certificate as well as a commemorative pin to put on their uniform
identifying them as official “CCF Certified Cheetah Interpreters.”
This Limited Workshop takes place on Tuesday, September 15th from 1:00pm-3:00pm in Venice 4 at Hotel Murano. Attendees may only register for a maximum of two (2) limited workshops (60 participant workshop).
Presented by: Nicole McCormick and Amy Hale of Point Defiance Zoo & Aquarium
Many of us want to deliver talks that are more engaging and meaningful, but it can be challenging to know where to start… especially when it comes to developing a theme. Interpretive themes can sometimes feel abstract, overly academic, or like a thing that only educators worry about. In reality, though, a strong theme is one of the most keeper-friendly interpretive tools available. A strong theme statement clarifies your purpose, helps you know what belongs in your talk (and what doesn’t), and gives your audience a clear and memorable idea to walk away with. This interactive workshop breaks down the idea of “theme” into practical and approachable steps. It is designed specifically for keeper talks, but useful for anyone who delivers public presentations. Through hands-on activities, group challenges, and real-world practice, participants will practice creating and using themes. We’ll explore how a well-crafted theme not only boosts your confidence as a presenter but also makes it easier for guests to follow your storytelling narrative and to connect emotionally with the animals in your care. At the end of the session, you’ll walk away with simple tools and tested strategies that will help you build talks that are clearer, more intentional, and far more impactful – all by embracing the power of a strong theme.
This Limited Workshop takes place on Tuesday, September 15th from 3:30pm-5:30pm in Venice 4 at Hotel Murano. Attendees may only register for a maximum of two (2) limited workshops (60 participant workshop).
Presented by: Jessica Sutherland and Jarek Sarnacki of Point Defiance Zoo & Aquarium
Terrestrial invertebrates are the most diverse and ecologically essential animals on Earth—yet they remain strikingly underrepresented in habitat displays and educational programming. Too often, facilities showcase only a few species, like cockroaches or a tarantula, to represent this vast group. Terrestrial invertebrates are ecosystem linchpins, providing critical services to both humans and wild spaces, and they deserve more visibility and empathy in our modern world. Join us for an interactive workshop exploring practical strategies to bring greater diversity of terrestrial invertebrates into your care and habitats. Learn the fundamentals of husbandry for sphinx moths, stick insects, and mantises, and
discover how to design habitats that promote animal wellbeing while captivating visitors. We’ll also demystify the permitting process—why it matters and how to navigate it successfully. Whether you’re looking to expand your collection or enhance your educational impact, this session will equip you with actionable ideas to celebrate these unsung heroes of our ecosystems.
This Limited Workshop takes place on Thursday, September 17th from 1:00pm-3:00pm in Venice 4 at Hotel Murano. Attendees may only register for a maximum of two (2) limited workshops (60 participant workshop).
Presented by: John Joy and Haley Withers of Northwest Trek Wildlife Park
Successful operations of zoos and aquariums largely rely on the expertise and efforts of diverse frontline staff. Notable among these are zoological staff – responsible for the care of the charismatic wildlife ambassadors inherent to such institutions – and facilities staff – responsible for the integrity and upkeep of animal exhibitry, holding spaces, and shared infrastructure. Establishing cooperative working relationships between these two departments is essential to achieving a high caliber of zoo operations, quality animal welfare, and positive employee satisfaction. All too often, however, these relationships are strained and ineffectual. Presented jointly by staff representatives from both areas, this clinic focuses on keeper professional development through an in-depth exploration of matters fundamental to forging effective keeper-maintenance working relationships. Subjects include defining shared goals and objectives; establishing clear communication practices and encouraging open communication channels; clarifying expectations and timelines while considering practicality, feasibility, and multiple perspectives; and tips for fostering a collaborative culture of mutual respect and appreciation founded in empathy and understanding. Presenters will round out the session by sharing success stories of substantial interdepartmental projects undertaken at Northwest Trek Wildlife Park in Eatonville, WA,
followed by a roundtable Q&A.
This Limited Workshop takes place on Thursday, September 17th from 3:30pm-5:30pm in Venice 4 at Hotel Murano. Attendees may only register for a maximum of two (2) limited workshops (60 participant workshop).
Presented by: Megan Paider of Point Defiance Zoo & Aquarium and PJ Beaven
Animal trainers spend their careers shaping behavior, building trust, and responding thoughtfully to conflict — skills that are just as valuable when working with people. Yet many professionals find human dynamics far more challenging than training animals. Animals Are the Easy Part is an interactive workshop that explores how principles of animal training can be applied to everyday workplace relationships and team challenges. Using principles and concepts of animal training along with The Five Dysfunctions of a Team by Patrick Lencioni, participants will establish a practical, relevant framework they can return to anytime they are navigating communication breakdowns, tension, or misalignment. Rather than addressing each dysfunction in isolation, the workshop emphasizes shared themes such as clarity, consistency, trust-building, and intentional responses to behavior. Participants will examine familiar training tools including the ABCs of behavior, reinforcement and punishment, trust-building through consistent interactions, and the value of clear training plans, and explore how these concepts translate to human interactions. Through discussion, reflection, and real-world scenarios, attendees will consider how assumptions, emotional reactions, and inconsistent consequences can unintentionally reinforce the very behaviors they find most challenging in others. Together, we’ll encourage each other to draw parallels between how we successfully train animals and how we engage with colleagues, teams, and leadership. By reframing human behavior through a training lens, participants will leave with
practical strategies to strengthen trust, support accountability, and focus teams on meaningful results, with tools you can apply immediately and sustainably beyond just your animals.
Personal information:
Personal information is collected on this website only when you voluntarily submit it by, for example, registering for the website, or updating your user profile. We respect the privacy of your personal information. Any collected personal information will not be shared, sold, or disclosed to any person or party, and will only be used within to communicate our news, events, and other services with you.
Information collected from your computer or other electronic device:
We may also collect information about your online activities and your computer or other electronic device when you visit this website. This information may include your Internet Protocol (IP) address, domain name, browser type, date and time of your request and information provided by tracking technologies, such as cookies. This information does not identify any individual. We may also use tracking devices to identify websites that you visit before and after this website. This tracking helps us to understand our users better and to improve our website and the information it provides and to maintain and administer the website. This tracking does not involve the collection of personal information.
Access and choice:
Keeping your information accurate and up-to-date is important so we can provide you with helpful information and services. You may update, correct, or delete personal information by modifying your user profile. You can choose not to receive information about specific products and services, or any other promotional materials, from us by direct mail and/or e-mail at any time by modifying your communication preferences also located in your user profile.
Links to other websites:
We may provide links to third-party websites. We are not responsible for and cannot control the privacy practices of those other sites. Those sites will have their own privacy policy which may be different from this privacy policy. Please check the privacy policy for each site you visit.
Changes to the privacy policy:
We reserve the right to revise this privacy policy at any time. You will be notified of any significant changes made herein.
By completing purchases with us you agree to have your Credit card and personal information securely stored as part of a payment profile within a 3rd party payment gateway. This securely stored payment profile will be used, when authorized, for automated recurring payments and will allow for easier and faster checkouts. No credit card information is stored within Member365 and all payment data is accessed by way of a secure API. Under no circumstances do we share credit card or personal details.
Who can access the AAZK Member Dashboard member portal?
Please note that the AAZK Member Dashboard member portal is to be used by members of AAZK Member Dashboard only. Certain workspaces within the member portal will be tailored for and restricted to certain membership types; access to these areas will be determined and approved by AAZK Member Dashboard staff. The Content that is displayed in your member portal will automatically vary based on your user / membership type.
What can be posted?
To ensure all interactions within the AAZK Member Dashboard member portal are safe and friendly, AAZK Member Dashboard staff will oversee the member portal activity and will review, edit, and delete any inappropriate content that has been submitted. This includes abusive or offensive language, spam, malicious files, or other disrespectful contact. To help provide a productive environment, please report any offensive or suspicious activity to AAZK Member Dashboard staff. Please note that not all user-submitted content is representative of AAZK Member Dashboard, nor does it necessarily represent the views of AAZK Member Dashboard, its staff or members.
Personal information:
Personal information is collected on this website only when you voluntarily submit it by, for example, registering for the website, or updating your user profile. We respect the privacy of your personal information. Any collected personal information will not be shared, sold, or disclosed to any person or party, and will only be used within to communicate our news, events, and other services with you.
Information collected from your computer or other electronic device:
We may also collect information about your online activities and your computer or other electronic device when you visit this website. This information may include your Internet Protocol (IP) address, domain name, browser type, date and time of your request and information provided by tracking technologies, such as cookies. This information does not identify any individual. We may also use tracking devices to identify websites that you visit before and after this website. This tracking helps us to understand our users better and to improve our website and the information it provides and to maintain and administer the website. This tracking does not involve the collection of personal information.
Access and choice:
Keeping your information accurate and up-to-date is important so we can provide you with helpful information and services. You may update, correct, or delete personal information by modifying your user profile. You can choose not to receive information about specific products and services, or any other promotional materials, from us by direct mail and/or e-mail at any time by modifying your communication preferences also located in your user profile.
Links to other websites:
We may provide links to third-party websites. We are not responsible for and cannot control the privacy practices of those other sites. Those sites will have their own privacy policy which may be different from this privacy policy. Please check the privacy policy for each site you visit.
Changes to the privacy policy:
We reserve the right to revise this privacy policy at any time. You will be notified of any significant changes made herein.
By completing purchases with us you agree to have your Credit card and personal information securely stored as part of a payment profile within a 3rd party payment gateway. This securely stored payment profile will be used, when authorized, for automated recurring payments and will allow for easier and faster checkouts. No credit card information is stored within Member365 and all payment data is accessed by way of a secure API. Under no circumstances do we share credit card or personal details.